Terms and Conditions
Proofing & Final Approval
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1.1 Client Responsibility: The Studio will provide digital proofs for the Client’s review. It is the sole responsibility of the Client to check all copy, including but not limited to: spelling, grammar, dates, times, addresses, and layout.
1.2 Final Sign-Off: Printing and production will only commence upon receipt of "Typed Consent" via email. This approval is final.
1.3 Liability for Errors: Once the Client has provided final approval, the Studio is not liable for any errors found after the items have been sent to print, regardless of how the error originated. Any reprints required as a result of errors identified after sign-off will be at the Client’s expense.
1.4 Production Schedule: To maintain our studio's dedicated production windows and ensure all orders are completed to our high standards, once approval is received, your order is immediately queued for print and hand-finishing. Consequently, no further changes can be made without incurring additional costs.
Colours & Materials
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2.1 Screen vs. Print: While we make every effort to display our colours and designs accurately online, please note that colours vary significantly between different screens and devices. The Studio cannot guarantee that the printed colour will be an exact match to what the Client sees on a digital display.
2.2 Artisanal Variance: Due to the artisanal nature of our products slight variations in colour, texture, and positioning may occur. These are not considered defects but are hallmarks of the handmade process.
2.3 Material Sourcing: In the event that a specific ribbon or envelope colour becomes unavailable from our suppliers, the Studio will notify the Client and suggest the closest possible alternative. To maintain aesthetic integrity, we cannot accommodate changes to fonts or core print finishes.
Intellectual Property & Copyright
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3.1 Ownership of Artwork: All designs, illustrations, and custom artworks created by the Studio remain the sole intellectual property of the Studio. The purchase of any stationery or commission does not transfer copyright to the Client.
3.2 Usage Rights: All items are for Personal Use only. The Client may not reproduce, scan, or alter any part of the designs for use by third-party printers or for commercial purposes.
3.3 Digital Licensing: If a Digital License is purchased, the Studio grants the Client a non-exclusive, non-transferable license to use the artwork for personal wedding-related elements only. This license does not permit the Client to sell the artwork or use it for any commercial venture.
3.4 Promotion & Marketing: The Studio reserves the right to photograph and share all work created (including bespoke commissions) for promotional purposes. To protect the Client’s privacy, such images will not be shared until after the wedding date has passed.
Payments, Cancellations & Refunds
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4.1 Custom Nature of Work: As all orders are bespoke and made-to-order, they are exempt from standard "Change of Mind" return laws.
4.2 Cancellations Before Design: If a project is cancelled before any design work or administration has commenced, a full refund will be issued.
4.3 Cancellations During Design: If a project is cancelled after the design or illustration work has begun but before final approval, the Studio will retain a portion of the total fee to cover administration, typesetting, and illustration labour. This amount is determined on a case-by-case basis depending on the stage of completion.
4.4 Cancellations After Approval: Once "Typed Consent" has been given, the order is non-refundable and cannot be cancelled as it moves into physical production.
Shipping, Delivery & Damage
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5.1 Delivery Estimates: All delivery dates are estimates. The Studio is not liable for delays caused by the courier, postal strikes, or international customs processing.
5.2 Risk of Loss: Once tracking confirms the order has been delivered to the address provided, the risk of loss passes to the Client.
5.3 Inspection & Damage: The Client must inspect their order immediately. Any damage or discrepancies must be reported via email within 48 hours of delivery, accompanied by photographic evidence.
5.4 Address Accuracy: The Studio is not responsible for orders delivered to an incorrect address provided by the Client.
Force Majeure & Liability
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6.1 Circumstances Beyond Control: The Studio shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature, war, labor disputes, or failure of utility services.
6.2 Limit of Liability: In the event of any claim, the Studio’s total liability shall not exceed the total price paid by the Client for the specific order in question.