Terms and Conditions
PLEASE READ CAREFULLY: These Terms & Conditions (‘Terms’) form the legally binding agreement between you (‘Client’, ’you’, ‘your’) and Kate & Lane Paper Co (‘Studio’, ‘we’, ‘us’, ‘our’). By placing an order, whether through our website, by email, or otherwise, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree, please do not proceed with an order.
Last updated: June 2026
Definitions & Interpretation
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1.1 In these Terms the following definitions apply:
"Bespoke Commission" means any order involving a unique custom illustration, venue portrait, or other artwork created specifically to a brief;
"Design Proof" means a digital representation of the finished product(s) submitted to the Client for review and approval;
"Final Approval" means the Client's written confirmation (including email) accepting the Design Proof(s) and authorising production;
"Goods" means all physical stationery products, including but not limited to invitations, save-the-dates, menus, order of service, seating plans, and any other printed items;
"Order" means a contract for the purchase of Goods and/or a Bespoke Commission formed in accordance with clause 3;
"Core Collection Product" means a stationery design available to purchase from our website in its existing form, subject to personalisation with the Client's wording only;
"Studio" means Kate & Lane Paper Co., a UK-based business;
"Writing" includes emails sent to hello@kateandlane.co.uk
1.2 References to legislation include all amendments and re-enactments.
1.3 A reference to 'days' means calendar days unless stated otherwise.
Governing Law
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2.1 These Terms are governed by the laws of England and Wales and it is agreed that the courts of England and Wales will be the jurisdiction for any disputes concerning these terms or arising out of the use of our services.
How a Contract is Formed
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3.1 Your Order constitutes an offer to purchase Goods or commission a Bespoke Commission from us. No contract is formed until we send you a written Order Confirmation.
3.2 For Core Collection Products purchased through our website, the contract is formed at the point we send you an Order Confirmation email acknowledging your purchase and outlining the next steps.
3.3 For Bespoke Commissions, the contract is formed when we send a written confirmation that includes a description of the agreed scope, quoted price, and estimated timeline, and you confirm in writing that you wish to proceed.
3.4 We reserve the right to refuse or cancel any Order at our discretion before a contract is formally concluded. If this happens, we will notify you promptly and issue a full refund of any payment taken.
3.5 You must be at least 18 years of age to place an Order.
Pricing & Payment
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4.1 All prices displayed on our website are in Pounds Sterling (£) and are inclusive of VAT where applicable at the current rate.
4.2 The price payable for your Order will be confirmed in your Order Confirmation. We take every care to ensure pricing is accurate; however, if we discover a pricing error before accepting your Order, we will notify you and give you the option to proceed at the correct price or cancel.
4.3 For Core Collection Products, full payment is required at the point of purchase.
4.4 For Bespoke Commissions, unless otherwise agreed in writing, the following payment schedule applies:
A 50% non-refundable deposit is due to secure your booking and commence design work;
The remaining 50% balance is due prior to Final Approval and before items are sent to print.
4.5 We accept payment by the methods displayed at checkout. Payment must be received in full before production commences.
4.6 If payment is not received by any agreed due date, we reserve the right to suspend work on your Order until payment is made. We accept no liability for resulting delays to your timeline.
4.7 Rush orders (requiring completion within a shorter-than-standard timeframe) may be subject to an additional fee, which will be agreed in writing before work commences.
IMPORTANT: This section explains your statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please read it carefully.
Your Right to Cancel — Distance Selling & Cooling-Off Period
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Non-personalised Goods (standard website purchases)
5.1 Where you purchase non-personalised Goods through our website, you have a statutory right to cancel your Order within 14 days of receiving the Goods (the 'cooling-off period') without giving any reason.
5.2 However, the right to cancel does not apply to personalised items. By submitting your personal details and/or wording to us, you acknowledge that personalisation begins immediately and you expressly request that we do so, and you understand that your right to cancel will be lost at that point.
5.3 If you wish to cancel a non-personalised Order, you must notify us in Writing within 14 days of delivery. You may use the model cancellation form set out in Schedule 1 to these Terms, though use of this form is not mandatory.
5.4 We will issue your refund within 14 days of receiving the returned Goods (which you must return within 14 days of notifying us of your cancellation), or 14 days of you providing proof of return postage, whichever is earlier. Refunds will be made using the original payment method.
5.5 You are responsible for the direct cost of returning Goods. Goods must be returned in their original, undamaged condition.
Personalised/Custom Goods
5.6 Personalised goods, including Personalised Core Collection Products and/or Goods created using our Bespoke Commissions (custom illustrations and fully bespoke work) service, are goods made to your specification and/or clearly personalised. Under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, such goods are exempt from the standard 14-day cooling-off period. This means you do not have a statutory right to cancel once the contract has been formed and the commission has commenced.
5.7 Notwithstanding clause 5.6, our voluntary cancellation policy (set out in section 6) may apply depending on the stage of your project.
Clause 5.6 limits your statutory cancellation right only; your rights in respect of faulty or misdescribed Goods are unaffected (see section 11).
Studio Cancellation Policy
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6.1 This section sets out the Studio's voluntary cancellation policy, which applies in addition to (and does not replace) your statutory rights.
Cancellation by you
6.2 Before any design or administration work has commenced: a full refund of all sums paid will be issued.
6.3 After design or illustration work has commenced but before Final Approval has been given: the Studio will retain a portion of the total project fee proportionate to the work completed at the time of cancellation. This will be calculated on a case-by-case basis and confirmed to you in Writing within 5 working days of your cancellation request. Where a deposit has been paid, this may be retained in full if it does not exceed the value of work completed.
6.4 After Final Approval has been given (whether for print production or digital file delivery): the Order is non-cancellable and non-refundable, as it will have entered physical production or digital delivery. This does not affect your statutory rights.
6.5 Any cancellation request must be submitted to us in Writing, quoting your Order reference number.
Cancellation by us
6.6 We reserve the right to cancel your Order in the following circumstances:
We are unable to fulfil the Order due to circumstances beyond our reasonable control (see section 14);
Payment has not been received by an agreed due date and we are unable to resolve this after reasonable attempts to contact you;
A pricing error was made on our website or in our quotation.
6.7 If we cancel your Order for any reason other than your breach, we will refund all sums paid by you within 14 days.
The Design & Proofing Process
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Design Proofs
7.1 Following receipt of your Order details, we will prepare and send you Design Proof(s) for your review. The number of complimentary proof rounds included in your Order will be confirmed at the time of booking.
7.2 It is your sole responsibility to check all details in the Design Proof(s) carefully, including but not limited to: names, dates, times, addresses, telephone numbers, website addresses, dress codes, spelling, grammar, and the overall layout and design.
7.3 Additional proof rounds beyond those included in your Order may be subject to an additional charge, which will be communicated to you in advance.
7.4 Design Proofs are provided as screen-resolution digital files for approval purposes only. Colours may appear differently on screen versus in print; please refer to clause 9.1 for further information.
Final Approval
7.5 Production will only commence upon receipt of your Final Approval in Writing. Your written confirmation constitutes your confirmation that you are satisfied with the Design Proof(s) and that all details are correct.
7.6 Once Final Approval has been given, your Order is immediately queued for print and hand-finishing. No further amendments can be made. Any corrections required after Final Approval that are due to errors in the content you provided will be at your expense and may incur additional production and postage charges.
7.7 Where the Studio identifies an error in a Design Proof prior to Final Approval, we will notify you and issue a corrected proof. You will not be charged for corrections to errors introduced by the Studio.
Bespoke Commissions — Illustration Process
7.8 For Bespoke Commissions involving original illustrations (such as venue portraits or custom monograms), we will agree the creative brief with you in Writing before commencing artwork. The brief will include the subject matter, style references, colour palette, and any specific requirements.
7.9 We will provide an initial sketch or concept for your review. Revisions within the agreed scope of the brief are included; significant changes to the brief after illustration work has commenced may be subject to additional fees.
7.10 Time estimates provided for Bespoke Commissions are estimates only. We will make every reasonable effort to meet agreed timelines; however, timescales may vary depending on the complexity of the artwork and our current workload. We will keep you informed of any anticipated delays. It is the Client's responsibility to book with sufficient lead time for their wedding date.
7.11 We recommend that you allow a minimum of 6 to 8 weeks for Bespoke Commissions. We accept no liability for any loss or disappointment arising from insufficient lead time.
Order Quantities
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8.1 Your confirmed Order quantity is final. The Studio does not hold surplus stock or print overruns as a matter of course.
8.2 If you require additional items after Final Approval, a new Order will be required and will be charged at the applicable unit rate, which may differ from your original Order price. Additional items will also incur a new production lead time.
8.3 We recommend ordering a minimum of 10% more than your anticipated requirement to allow for errors, last-minute additions, and keepsakes.
Colours, Materials, & Product Descriptions
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9.1 Screen colours are not guaranteed to match printed colours. Printed colour output can vary depending on the paper stock, print finish, and printing process used. The Studio makes every reasonable effort to represent colours accurately in both online images and Design Proofs, but we cannot guarantee that the final printed colour will exactly match the colour you see on your device.
9.2 Our products are crafted using artisanal processes. Slight natural variations in colour, texture, and positioning may occur between individual pieces within the same Order, and between Orders. Such variations are inherent to the handmade nature of our products and are not considered defects.
9.3 In the event that a specific material — including ribbon, envelope, or card stock — becomes unavailable from our suppliers after your Order has been confirmed, the Studio will notify you promptly and propose the closest available alternative. We reserve the right to substitute materials of equivalent or superior quality where the agreed material is discontinued or unavailable, and we will always seek your approval for any significant visual change.
9.4 Core print finishes and fundamental design elements cannot be altered after Final Approval. We cannot guarantee the ability to match a specific previously ordered item if it was produced some time ago, as dye lots and material availability may vary.
9.5 Product images on our website are for illustrative purposes. Whilst we endeavour to display products accurately, the actual appearance of your items may vary slightly from the website images.
Colours, Materials, & Product Descriptions
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10.1 Delivery timescales and costs will be confirmed at the time of your Order. Stated turnaround times are estimates from the date of Final Approval and are not guaranteed. We will endeavour to keep you updated on the progress of your Order.
10.2 Under the Consumer Contracts Regulations 2013, unless we have agreed a different delivery date with you, we will deliver your Goods within 30 days of the date of your Final Approval or, if earlier, the date your Order is confirmed.
10.3 The Studio is not liable for delays caused by the courier, postal strikes, or other circumstances outside our reasonable control. If a delay is likely to affect your wedding date, please notify us immediately and we will work with you to find a solution.
10.4 Risk in the Goods passes to you upon delivery. Until that point, risk remains with the Studio. For the avoidance of doubt, if we have used a courier and tracking shows the Goods have been delivered to the address you provided, risk passes to you upon that confirmed delivery.
10.5 Title to the Goods passes to you upon receipt of payment in full.
10.6 You are responsible for ensuring the delivery address you provide is accurate. The Studio is not liable for Goods delivered to an incorrect address provided by you. If Goods are returned to us as undeliverable due to an incorrect or incomplete address provided by you, re-delivery charges will apply.
10.7 You must inspect your Goods upon receipt. Any damage to Goods in transit, or any discrepancy in the items received, must be reported to us in Writing within 48 hours of delivery, accompanied by photographic evidence. We reserve the right to decline damage claims reported outside this window unless the damage was not reasonably discoverable on inspection.
10.8 International deliveries may be subject to customs duties and taxes in the destination country. These charges are the sole responsibility of the Client. We are not responsible for delays arising from customs processing.
YOUR RIGHTS: Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. The following clauses reflect those rights.
11.1 Under the Consumer Rights Act 2015, Goods we supply to you must be:
of satisfactory quality — meaning they meet the standard a reasonable person would consider satisfactory, taking into account any description, the price, and all other relevant circumstances;
fit for purpose — suitable for the purpose for which Goods of that kind are normally supplied, and for any specific purpose made known to us before the contract was formed; and
as described — matching any description given to you, including on our website and in written communications.
11.2 Our obligation to produce Goods to the above standards applies to the Studio's own workmanship and production choices. It does not apply to inaccuracies, typos, or errors in content supplied by you and approved by you at the proof stage.
11.3 If your Goods are faulty or do not match what was agreed, you may be entitled to a repair, replacement, or full or partial refund. Please contact us as soon as you discover a fault and no later than 30 days of delivery (for the short-term right to reject). We will assess each situation individually and respond within a reasonable time.
11.4 Natural, inherent variations described in clause 9.2 do not constitute a defect or breach of the satisfactory quality standard.
11.5 Our design and printing services must be performed with reasonable care and skill. If you believe a service has not been performed to this standard, please contact us in Writing.
Statutory Rights — Quality, Fitness for Purpose, and Description
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Intellectual Property & Copyright
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12.1 All designs, illustrations, artwork, templates, and creative works produced by the Studio remain the exclusive intellectual property of Kate & Lane Paper Co. at all times. The purchase of any product or commission does not transfer any copyright, design right, or other intellectual property right to the Client.
12.2 We grant you a limited, personal, non-exclusive, non-transferable licence to use the final Goods for personal wedding-related purposes only. You may not reproduce, scan, copy, digitise, share digitally, or otherwise distribute any part of the designs beyond this personal use.
12.3 You may not supply our digital files or artwork to any third-party printer or reproduction service.
12.4 If a Digital File Licence is expressly included in your Order, this grants you the right to use the digital artwork for personal wedding-related elements only (for example, printing a digital invitation to share via messaging platforms). This licence does not permit you to sell, sub-license, or otherwise commercialise the artwork.
12.5 The Studio reserves the right to use any work created — including Bespoke Commissions — for promotional and portfolio purposes, including on our website and social media channels. To protect your privacy, we will not publish images of your commissioned artwork until after your wedding date has passed, unless we have your prior written consent to do so earlier. If you wish to opt out of promotional use entirely, please notify us in Writing at the time of placing your Order.
12.6 You warrant that any text, photographs, logos, or other materials you supply to us for incorporation into your stationery do not infringe any third party's intellectual property rights. You indemnify us against any claims, losses, or costs arising from a breach of this warranty.
Limitation of Liability
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NOTE: We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
13.1 Subject to clause 13.3 below, the Studio's total liability to you for all claims arising under or in connection with any Order — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total price paid by you for the specific Order in question.
13.2 The Studio shall not be liable to you for any indirect, consequential, or special loss arising out of or in connection with any Order, including (without limitation): loss of enjoyment, loss of anticipated savings, damage to reputation, or any costs associated with re-ordering from a third party.
13.3 Nothing in these Terms limits or excludes our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
defective products under the Consumer Protection Act 1987; or
any other matter in respect of which it would be unlawful for us to exclude liability.
13.4 We shall not be liable for any failure to perform, or delay in performance of, our obligations under these Terms that is caused by circumstances beyond our reasonable control (see section 14 below).
14.1 The Studio shall not be in breach of these Terms, nor liable for any failure or delay in performance, where such failure or delay results from events, circumstances, or causes beyond our reasonable control. Such events include, but are not limited to: acts of God, fire, flood, earthquake or natural disaster, epidemic or pandemic, war or terrorism, government action or sanctions, postal or courier strikes, failure of third-party suppliers or utilities, or civil unrest.
14.2 If such an event occurs, we will notify you as soon as reasonably practicable and will take reasonable steps to minimise the impact on your Order. If the delay or non-performance continues for more than 30 days, either party may terminate the Order by giving Written notice, and we will refund any sums paid for Goods not yet produced or delivered.
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Force Majeure
Complaints & Dispute Resolution
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15.1 We are committed to resolving any issues promptly and fairly. If you have a complaint, please contact us in Writing, with your Order reference, a description of the issue, and (where relevant) photographic evidence.
15.2 We will acknowledge your complaint within 2 working days and aim to provide a full response within 5 working days. We will work with you in good faith to reach a fair and reasonable resolution.
15.3 If we are unable to resolve a dispute through our internal complaints process, you may wish to seek assistance from an independent dispute resolution body.
15.4 These Terms do not affect your right to bring a claim before a court
Data Protection & Privacy
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16.1 We process your personal data in accordance with our Privacy Policy, which is available on our website at kateandlane.co.uk/privacy-policy. By placing an Order, you confirm that you have read our Privacy Policy.
16.2 We collect and use your personal data only as necessary to fulfil your Order, manage our business relationship, and comply with legal obligations. We will not sell your personal data to third parties.
16.3 We use trusted third-party service providers (including delivery couriers and payment processors) who process your data on our behalf. All such providers are contractually bound to protect your data in compliance with UK data protection law.
General
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17.1 These Terms, along with any invoice we provide, constitute the entire agreement between you and the Studio in respect of your Order and supersede all prior communications and representations.
17.2 If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force.
17.3 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
17.4 We may update these Terms at any time. The Terms applicable to your Order are those published on our website at the time you placed your Order. We recommend you save a copy of the Terms applicable to your Order for your records.
17.5 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
17.6 These Terms do not create any partnership, joint venture, employment, or agency relationship between the Studio and the Client.
17.7 Nothing in these Terms is intended to, or shall, give any third party any rights under the Contracts (Rights of Third Parties) Act 1999.
Schedule 1 — Model Cancellation Form
(Complete and return this form only if you wish to exercise your right to cancel a qualifying Order, in accordance with clause 5.3 of these Terms.)
Send to: hello@kateandlane.co.uk
To: Kate & Lane Paper Co.,
I/We [*] hereby give notice that I/We [*] cancel our contract for the supply of the following goods:
Order reference number: ____________________
Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
[*] Delete as appropriate.